Haven is a creative space where ideas, passion, and fearless optimism thrive.

IT Manager

 /  Careers

IT Manager

The person in this position will be responsible for overseeing the physical infrastructure in our studio. They will ensure our systems are functional, secure and running optimally. They will support the users with hardware and software purchasing and license management. They will be responsible for ensuring faulty equipment is repaired or replaced.

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Responsibilities and Duties

  • Installation and management of server room equipment (Firewalls, Switches etc)
  • Responsibility for network security
  • Management of cabling and wireless access points around the studio
  • Overseeing hardware and software purchases for the team
  • Management of software licenses
  • Work with external suppliers on repair and replacement of faulty equipment
  • Provide technical assistance, administer, support and troubleshoot for incoming queries and issues related to computer systems, software, and hardware
  • Plan, prioritize, respond, and resolve issues either remotely, in person, over the phone, or by email
  • Ensure technical helpdesk tickets are kept up to date and actioned in the corporate helpdesk ticketing system
  • Working with escalation teams and end users to ensure issues are resolved

 

 

 

Experience and Skills Required

  • 4+ years of experience in information technology
  • Knowledge of networking, firewalls and switches
  • In-depth technical experience of PCs, laptops and tablets
  • Excellent customer service
  • Ability to manage priorities
  • Capabilities required to provide in-person and remote IT support
  • Ability to work effectively in a rapidly changing environment
  • Knowledge of support software and remote access systems
  • Valid driver's license

Careers at Haven

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