IT Support Specialist

Reporting

The IT Support Specialist will report to the IT Manager.

Responsibilities and Duties

• Provide technical assistance, administer, support and troubleshoot for incoming queries and issues related to computer systems, software, and hardware
• Installation and management of client workstations and server room equipment (firewalls, switches, etc.)
• Management of cabling and wireless access points around the studio
• Overseeing hardware and software purchases for the team
• Management of software licenses
• Work with external suppliers on repair and replacement of faulty equipment
• Plan, prioritize, respond, and resolve issues either remotely, in person, over the phone, or by email
• Ensure technical helpdesk tickets are kept up to date and actioned in the corporate helpdesk ticketing system
• Working with escalation teams and end users to ensure issues are resolved

Experience and Skills Required

• 2+ years of experience in information technology
• Good understanding of computer systems, mobile devices and other tech products
• Hands-on experience with Windows/Linux OS installation, configuration and troubleshooting
• Hands-on experience in troubleshooting laptop, desktop, printer and meeting hardware issues
• Hands-on experience in troubleshooting basic network, VPN, email (Google Workspace, Office 365, etc)
• Ability to diagnose and troubleshoot basic hardware and software issues
• Excellent customer service
• Ability to manage priorities
• Capabilities required to provide in-person and remote IT support
• Ability to work effectively in a rapidly changing environment
• Knowledge of support software and remote access systems
• Valid driver's license